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How to View Quality from the Client's Perspective

Code: 13928-DL

List Price:  $0.00

List Price:  $299.00

Member Price:  $199.00

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What is it that distinguishes your firm from your competitors? “Our quality” is the most common answer to that question among A/E firm principals and managers. Yet quality is actually a poor differentiator in our business. In this webinar, you’ll learn why this is so, and what you can do to make your firm’s quality truly stand out from the rest.

The problem starts with how we define quality. We focus on the quality of our work products. But clients typically view quality more broadly—including how well your efforts contribute to meeting overall project goals and what the client’s experience is like working with your firm. In this webinar, you’ll learn how to better view quality from the client’s perspective.

Another reason we don’t usually deliver differential quality has to do with how quality assurance is managed in the typical engineering firm. We focus predominantly on catching mistakes rather than preventing them. That’s hardly the recipe for differential quality. In this webinar, we’ll outline a basic approach to “preemptive quality assurance” that raises the bar for quality. We’ll describe why engaging people is much more important than simply implementing a process.

Learning Objectives:

  • ·         Why quality is a poor differentiator in our business
  • ·         How clients view quality differently than most engineering firms
  • ·         Why quality must be more about people than process
  • ·         How your firm can approach making quality a real point of distinction

 

Product Details:
Author(s): Lester Mel

ISBN:
Year Published: 2015

Number of Pages:
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