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Creating Client Loyalty: Six Simple Steps

Code: 13712-DL

List Price:  $0.00

List Price:  $299.00

Member Price:  $199.00

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Speaker: Mike Phillips AIA, Founding Partner, Phillips Architecture & ClientFeedbackTool
Recorded: 5/20/2014
Length: 90 minutes
As the economy continues to improve, firms are looking to maximize loyalty from their clients. In this online presentation, Mike Phillips will demonstrate specific client tracking strategies can help build client loyalty faster, easier and more reliably than traditional "catch as catch can" methods. Viewers will see six simple, yet highly effective steps, learning how to:
 - Identify each clients specific expectations
 - Track client expectations for issues and anomalies
 - Understand perceptions that affect client loyalty
 - Make staff assignments and training that improve value to client
 - Handle client successes and problems to grow your value
 - Use client feedback to confirm and promote client loyalty
At the end of 90 minutes, you'll be able to apply these and numerous other concepts into your firm's client service approach:

 - Understand "Client Mind" basics

 - Leverage a clients Confirmation Consistency
 - Build expert status without having to be perfect
 - Improve your firms performance while enhancing staff satisfaction
Product Details:
Author(s): Mike Phillips

Year Published: 2014

Number of Pages:
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