Store Banner
 
ACEC Members
Click here to login and receive member discounts

Mapping the Clients Mind: Building Client Loyalty and Avoiding Surprises

Code: 13963-DL

List Price:  $0.00

List Price:  $299.00

Member Price:  $199.00

Select Item Select Item
Select Item

To establish a steady flow of new projects, you need clients who will view you and your firm as a valuable, strategic partner. And for clients, that means a partner who can communicate and respond meaningfully -- not frequently, but meaningfully.

Get proactive about delivering exceptional client experience every time.

Join Mike Phillips to learn how you can implement a tracking process that monitors clients' perceptions and gives them an easy way to communicate if they'd like to make changes -- enabling your firm to deliver a positive project experience and satisfied clients.

TAKEAWAYS:

  • Learn how to identify when and where client perceptions are going off track
  • Discover six simple techniques to track and understand what your clients are really thinking
  • Lead your teams to higher levels of client and employee satisfaction built around effective relationships

Product Details:
Author(s):
ISBN:
Year Published: 2016

Number of Pages:
We're sorry, but there is no inventory for the product you selected. Check out these other great products:

Related Items