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Finding Client Problems to Reduce Risk & Liability

Code: 13606-DL

List Price:  $0.00

List Price:  $299.00

Member Price:  $199.00

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Utilizing simple strategies to understand your clients' expectations and perceptions allows your firm to catch and solve problems before they grow. This reduces the tendency for problems to fester into costly, devastating lawsuits. Attendees will see how this information can also strengthen their value to their clients and increase firm profitability and client loyalty.

As ACEC members focus on strategies that offer continual improvement in their firm's prosperity, the data from this session provides a method of identifying and tracking clients' priorities and preferences. This data can be utilized to: reduce problems and project liability, reduce wasted time and effort, increase firm profitability, increase value to clients, referrals and marketing effectiveness and enhance your staff's professional satisfaction.

This session utilizes current industry research to identify the five most strategic approaches to help firm leaders fine tune their firm's processes for maximum benefit in finding client problems and reducing project liability.

Learning Objectives:

1. Build value with clients by collecting and incorporating objective feedback

2. Improve profitability by increasing value and reducing liability to clients
3. Increase your firms valuation by improving client loyalty and project profitability
Product Details:
Author(s): ACEC National Headquarters

Year Published: 2013

Number of Pages:
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