Here are some of our most frequently asked questions and their answers. If you have a question that you don't see listed here contact the ACEC Bookstore at (202) 347-7474 or firstname.lastname@example.org.
- Are there ways to place an order other than by credit card?
- I don't know my user name/password/member number. How can I get this information?
- Who do I contact if I have a question about a book or purchase?
- How do I place a bulk order?
- How can I track my order?
- Do you offer other methods of delivery other than standard ground shipping?
- The description says the document is only available as a download. How does that work?
- How do On-Demand Webinars work?
- Can I see a sample EJCDC document?
- How do you calculate shipping charges?
- What is your return policy?
- How can I cancel my order?
Are there ways to place an order other than by credit card?
The ACEC Bookstore accepts Visa, Mastercard, Discover and American Express credit cards as forms of payment, in addition to personal and company checks. If you would like to place an order and pay by check, please fill out our order form and mail it along with your check to ACEC Publications, 1015 15th St NW, 8th Floor, Washington, D.C. 20005-2605. Include ground shipping charges of $6.00 for the first book and $1.00 for each additional book in the order. If you would like a delivery method other than ground shipping, call (202) 347-7474 to check availability and pricing.
I don't know my username/password. How can I get this information?
You can request your password by clicking the "Forgot your password?" link on our log-in page. Enter an email, and we will send a message that includes a link to change your password.
Who can I contact if I have a question about a book or purchase?
You can speak with Roberta Rosenberg, Director of Publications and E-commerce, or Maureen Brown, Education and Marketing Coordinator, by calling (202) 347-7474 or emailing email@example.com.
How do I place a bulk order?
Orders with 10 or more copies of one book are considered bulk purchases and may be eligible for special pricing. Call the publications department at (202) 347-7474 to place your bulk order. Please keep in mind that not all publications sold through ACEC are available for bulk purchase.
How can I track my order?
ACEC does not provide tracking information through our website. You can call the publications department at (202) 347-7474 or email firstname.lastname@example.org and we can look up that information for you.
Our shipping policy states that orders placed before 3:00pm EST are processed the same business day, and orders placed after 3:00pm are processed the following business day.
Do you offer different methods of delivery other than standard ground shipping?
Some publications at the ACEC Bookstore are available for expedited shipping, depending upon our in-house stock. Contact the publications department at (202) 347-7474 or email@example.com to check availability.
The product description says the document is only available as a download. How does that work?
All On-Demand and EJCDC and CASE contracts are downloadable documents. Once your order has gone through, you'll see an order confirmation screen with a green arrow. Simply click on the green arrow to download the document.
If you miss this step, you can also access the documents by going to the Bookstore website and clicking the Login In link in the top left corner. After logging in, you will see a series of menu options running down the left of your screen (Books, Contracts, etc.). Click on View My Downloads, and you can download your documents from there. The files are available to download for 7 days after you made your purchase.
Electronic contract documents are in Microsoft Word format and can be edited to meet your needs. Please note: downloadable documents (On-Demand Webinars, EJCDC contracts and some CASE publications) are treated as final sale and therefore not returnable. Please double-check your order before submitting it to the ACEC Bookstore.
How do On-Demand Webinars work?
When you purchase an on-demand webinar, you can download it immediately
to your computer (see above for instructions on how to immediately download).
Once it is downloaded, you can save it to your computer and view it whenever
you want. The on-demand webinar comes in PDF format, and you can use the link
and password on the first page of the PDF to access the audio and view the
webinar. There is no expiration date for when you must view the on-demand
webinar, but there is a limit of only 3 complete viewings.
For most up-coming live webinars, you can also pre-order the on-demand
version. Just complete your purchase through the bookstore and when the
on-demand version is available, it will be emailed to you.
Please note: On-Demand Webinars are treated as final sale and therefore
not returnable. Please double-check your order before submitting it to the ACEC
If you have any questions, please contact Maureen Brown at 202-682-4349
Can I see a sample EJCDC document?
ACEC does not offer samples of entire EJCDC documents. You may email firstname.lastname@example.org to request sample tables of contents.
How do you calculate shipping charges?
For domestic orders, shipping charges depend on your shopping cart value. Orders for $30.00 and less are charged $6.00 for delivery. Orders between $30.01 and $75.00 are charged $8.00 shipping. Orders for $75.01 and above are charged $10.00 shipping. ACEC only ships publications using traceable UPS and FedEx methods to ensure delivery.
What is your return policy?
ACEC accepts returns of printed materials within 30 days of the original order. Make sure to include an invoice number and/or order number with your return. Credits are issued in the same form of payment with which the order was placed. Please note: all downloadable documents are treated as final sale and therefore not returnable. Click Here to see our full return policy.
How can I cancel my order?
To cancel an order, contact the ACEC Bookstore at (202) 347-7474 or by email at email@example.com. We cannot stop an order once it is has been shipped, but we can attempt to intercept the order prior to shipment. Credits are issued in the same form the order was placed.
Have a question that you don't see listed here? Contact the ACEC Bookstore at (202) 347-7474 or firstname.lastname@example.org.